Who We Are at Cognitwiselogic

We're a dedicated team of professionals helping Taiwan businesses build stronger relationships with their customers through authentic review and rating management

Authentic Engagement

We believe every customer interaction matters. Instead of focusing on quick fixes, we help businesses develop genuine connections with their customers. When a restaurant in Taipei worked with us, they saw their review response rate improve by addressing each customer concern personally.

Data-Driven Insights

Numbers tell stories, but context gives them meaning. We analyze review patterns to help businesses understand what customers really want. A boutique hotel in Hualien discovered through our analysis that guests valued personalized service over luxury amenities.

Partnership Approach

We don't just hand over reports and disappear. Our team becomes an extension of your business, understanding your unique challenges and goals. This collaborative approach has helped local businesses across Taiwan build sustainable review management practices.

Our Journey Started with a Simple Question

Back in 2019, we noticed something interesting. Many Taiwan businesses were struggling with online reviews – not because they provided poor service, but because they didn't know how to effectively communicate with customers online.

We started Cognitwiselogic to bridge that gap. Our founders, coming from backgrounds in customer service and data analysis, realized that most review management focused on damage control rather than relationship building.

Today, we work with businesses across Taiwan, from family-run shops in traditional markets to modern service companies in Taipei's business districts. Each partnership teaches us something new about customer communication in the digital age.

Team collaboration session showing review analysis and customer feedback strategies

Meet Our Leadership Team

Katelyn Rousseau

Founder & Strategy Director

Katelyn spent eight years in customer service management before founding Cognitwiselogic. She believes that every negative review is an opportunity for a business to show its character and commitment to improvement.

Bjorn Lindström

Co-Founder & Technical Lead

Bjorn brings a analytical perspective to review management. His background in data science helps businesses understand patterns in customer feedback that might otherwise go unnoticed.

How We Work with You

Our process focuses on understanding your business context before developing customized review management strategies

Business Discovery

We start by understanding your business culture, customer base, and current challenges. This isn't about templates – it's about finding what makes your business unique.

Review Analysis

Our team analyzes your existing reviews to identify patterns, opportunities, and areas where customer communication can be improved. We look for the stories behind the ratings.

Custom Strategy

Based on our findings, we develop a review management approach that fits your business style and customer expectations. No cookie-cutter solutions here.

Implementation Support

We work alongside your team to implement new processes, providing training and ongoing support. You maintain control while gaining new capabilities.

Review analysis dashboard showing customer feedback patterns and trends

Customer service training session for review response strategies

Ready to Build Better Customer Relationships?

Let's discuss how we can help your business develop more effective customer communication strategies through professional review management.

Start a Conversation

Successful business team celebrating improved customer relationships and review management outcomes