Review Management That Actually Works

We help Taiwan businesses turn customer feedback into growth opportunities. Real strategies, measurable results, honest approach to online reputation.

Our Core Services

Review Response Strategy

We craft authentic responses that show you care about customer experience. No generic templates here – each response reflects your brand voice while addressing specific concerns.

Most businesses ignore negative reviews or respond defensively. We help you see them as conversations that can actually strengthen customer relationships.

Rating Improvement Systems

Bad ratings often stem from operational issues, not just grumpy customers. We analyze patterns in your feedback to identify what's actually causing problems in your business.

Then we work with you to fix those root causes – because fake reviews fade, but real improvements last.

Customer Feedback Integration

Your reviews contain valuable insights about what customers really want. We help you extract actionable data from all that feedback noise.

This isn't just about managing your online image – it's about understanding your customers better than your competitors do.

Multi-Platform Monitoring

Reviews happen everywhere – Google, Facebook, industry-specific sites, even random forums. We keep track of it all so nothing slips through the cracks.

You'll get regular reports that actually make sense, not overwhelming data dumps that nobody reads.

Strategic planning session for review management methodology

How We Actually Do This

First, we audit your current online presence across all platforms where reviews might exist
We analyze review patterns to spot recurring issues that impact your business operations
Together, we develop response strategies that match your brand voice and business goals
We implement monitoring systems that catch new reviews quickly, before they spiral
Monthly reviews help us adjust tactics based on what's actually working for your specific situation
We train your team to handle feedback internally, so you're not dependent on us forever

Meet Your Review Strategist

Kai Mortensen

I've been handling online reputation management since 2019, back when most businesses thought reviews were just something that happened to them. Spent three years working with restaurants, hotels, and service companies across Taiwan before joining Cognitwiselogic.

What I've learned: Most review problems aren't really about the reviews themselves. They're about communication gaps between what businesses think they're delivering and what customers actually experience. Fix the gap, and the reviews tend to fix themselves.

I speak fluent Mandarin and Taiwanese, which helps a lot when dealing with local customer concerns and cultural nuances in feedback patterns. Plus, I actually read every review we handle – no automated responses from our team.

Basic Monitoring

1,200

Daily review monitoring
Response strategy consultation
Monthly summary reports
Email alerts for new reviews
Basic competitor tracking

Get Started

Professional Package

2,800

Everything in Basic
Custom response templates
Weekly strategy calls
Multi-platform management
Detailed analytics reports
Staff training sessions

Enterprise Solution

4,500

Everything in Professional
Dedicated account manager
Crisis management support
Advanced competitor analysis
Custom reporting dashboard
Quarterly strategy reviews

What Our Clients Experience

Local Restaurant Chain

Started with a 3.2 average rating across three locations. After eight months working together, they're sitting at 4.1 stars. More importantly, they discovered their delivery packaging was causing most complaints. Fixed that, and negative reviews dropped by 60%.

Boutique Hotel in Taipei

Their main issue wasn't bad service – it was timing. Guests were writing reviews right after checking in, before experiencing the hotel properly. We helped them create touchpoints throughout the stay that encouraged feedback at better moments. Average rating improved from 3.8 to 4.4 stars.

Electronics Repair Service

They were getting hammered for long repair times, even though their work quality was excellent. We helped them communicate better about realistic timelines upfront and send progress updates. Customer satisfaction scores went up significantly, and complaints about wait times virtually disappeared.

Medical Clinic Network

Managing reviews across multiple locations with different staff was chaos. We created standardized response protocols while maintaining each location's personality. Now they handle feedback consistently and professionally across all six clinics.