At Cognitwiselogic, we collect information that helps us provide better review and rating management services to our clients. We believe in collecting only what's necessary and being upfront about our practices.

• Contact Information: Your name, email address, phone number, and business address when you reach out to us or sign up for services
• Business Information: Company name, industry type, website URLs, and current review platforms you use
• Service Data: Information about your existing online reviews, ratings, and reputation management needs
• Communication Records: Our conversations, emails, and consultation notes to provide consistent service
• Technical Information: Basic website usage data, IP addresses, and browser information for security and service improvement
• Payment Information: Billing details and transaction records for our services (processed through secure third-party providers)

We don't collect unnecessary personal information or track you across the internet. Everything we gather serves a specific purpose in helping manage your business reputation effectively.

Your information helps us deliver personalized review management services and maintain professional relationships. Here's exactly how we use what you share with us:

• Service Delivery: Providing review monitoring, response management, and reputation improvement strategies tailored to your business
• Communication: Sending you service updates, consultation reminders, and important information about your account
• Account Management: Processing payments, managing your service agreements, and maintaining your client profile
• Service Improvement: Analyzing trends in review management to enhance our services and develop better strategies
• Legal Compliance: Meeting our obligations under Taiwan's Personal Data Protection Act and other applicable regulations
• Security: Protecting your account from unauthorized access and preventing fraudulent activities

We don't sell your information to third parties, use it for unrelated marketing purposes, or share it beyond what's necessary to provide our services. Your business data stays focused on helping your business succeed.

We keep your information private by default, but there are specific situations where sharing becomes necessary to provide our services effectively:

• Service Providers: Trusted partners who help us deliver our services, such as secure payment processors and cloud hosting providers
• Review Platforms: When managing your reviews, we may need to interact with platforms like Google, Facebook, or industry-specific sites on your behalf
• Legal Requirements: If required by Taiwan law, court orders, or legitimate regulatory requests
• Business Protection: To protect our rights, prevent fraud, or address security issues that could affect you or other clients
• Business Transfers: In the unlikely event of a company merger or acquisition, your information would transfer under the same privacy protections

All third parties we work with are required to maintain the same level of data protection and use your information only for the specific services they provide to us.

You have significant control over your personal information. Under Taiwan's Personal Data Protection Act and our commitment to transparency, here are your rights:

To exercise any of these rights, simply contact us using the information below. We'll respond within 30 days and guide you through the process. There's no charge for most requests, and we'll explain any limitations that might apply.

Security isn't just a checkbox for us – it's built into everything we do. We use multiple layers of protection to keep your business information safe:

• Encryption: All data transmission uses industry-standard SSL/TLS encryption, and sensitive information is encrypted when stored
• Access Controls: Only authorized team members can access your information, and access is limited to what's necessary for their role
• Secure Infrastructure: Our systems are hosted on secure, regularly updated servers with comprehensive monitoring
• Regular Audits: We conduct regular security reviews and update our practices based on the latest threats and best practices
• Staff Training: Our team receives ongoing training on privacy protection and security procedures
• Backup Systems: Secure, encrypted backups ensure your data is protected against loss while maintaining privacy

If we ever detect a security issue that could affect your information, we'll notify you promptly and explain what happened and what we're doing about it.

We don't hold onto your information longer than necessary. Our retention periods are based on legitimate business needs, legal requirements, and your ongoing relationship with us:

• Active Client Data: Maintained throughout our service relationship and for two years after service ends to support any follow-up needs
• Communication Records: Kept for three years to maintain service continuity and resolve any questions that might arise
• Financial Records: Retained for seven years as required by Taiwan tax and business regulations
• Marketing Information: Stored until you unsubscribe or request removal, with automatic reviews every two years
• Technical Logs: Kept for one year for security and performance monitoring purposes

When information reaches the end of its retention period, we securely delete it from our systems. You can also request earlier deletion in most cases – just ask us about your specific situation.

Our website uses cookies and similar technologies to provide a better user experience and understand how our services are used. We keep this simple and transparent:

• Essential Cookies: Required for basic website functionality, security, and maintaining your session
• Performance Cookies: Help us understand which pages are most useful and identify any technical issues
• Functional Cookies: Remember your preferences and settings to improve your experience
• Analytics: Basic usage statistics to help us improve our website and services

You can control cookies through your browser settings, though this might affect how our website works. We don't use third-party advertising cookies or track you across other websites.

Business needs and privacy laws evolve, so we may need to update this policy occasionally. When we do, we'll be transparent about what's changing and why:

• Minor Updates: Small clarifications or additions will be posted here with an updated date
• Significant Changes: Major policy changes will be communicated directly via email before they take effect
• Legal Changes: Updates required by new regulations will be implemented as needed with appropriate notice

We encourage you to review this policy periodically. The "Last Updated" date at the top shows when the most recent changes were made.